Helpdesk Analyst

Unspecified Company Unspecified

Jobs Informational Technology

Job Title

Helpdesk Support Analyst

Job Description

First-line helpdesk support for Software-as-a-Service customers. Users range in size from small independent businesses to multi-nationals. The customer base spans multiple industries like: automotive, building, food and drink, janitorial/sanitation, office supplies, paper.

The role involves supporting users of the software Service via: phone, email, live chat and occasionally online meetings.

Person Specification


• Good general IT knowledge
• Good solution-orientated problem solving ability.
• Good written and verbal communication skills.
• A customer focused approach.
• Able to work under pressure.
• Good at multi-tasking.
• Good at coping with change.
• An ability to learn new software systems.
• Collaborative working style.


• Business to business experience.
• Software helpdesk experience.

Other Info

Office based, working Monday to Friday.
Good benefits package.
Location: Evanston, IL.

ID #1295 Location Unspecified Industry Informational Technology Type Full Time Role Helpdesk Analyst Career Level Middle Presence Office

Required Skills

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2 Languages

Salary & Benefits

Here’s what you get.

Full Time $50000 /Year

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Contact Details

Unspecified Company Evanston, Illinois 00447943394147 LinkedIn
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