Helpdesk Analyst

Unspecified Company Unspecified

Jobs Informational Technology

Job Title

Helpdesk Support Analyst

Job Description

First-line helpdesk support for Software-as-a-Service customers. Users range in size from small independent businesses to multi-nationals. The customer base spans multiple industries like: automotive, building, food and drink, janitorial/sanitation, office supplies, paper.

The role involves supporting users of the software Service via: phone, email, live chat and occasionally online meetings.

Person Specification

Essential

• Good general IT knowledge
• Good solution-orientated problem solving ability.
• Good written and verbal communication skills.
• A customer focused approach.
• Able to work under pressure.
• Good at multi-tasking.
• Good at coping with change.
• An ability to learn new software systems.
• Collaborative working style.

Desirable

• Business to business experience.
• Software helpdesk experience.

Other Info

Office based, working Monday to Friday.
Good benefits package.
Location: Evanston, IL.

ID #1295 Location Unspecified Industry Informational Technology Type Full Time Role Helpdesk Analyst Career Level Middle Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Organisational
Job Related
2 Languages
(Native)
Understanding
Speaking
Writing

Salary & Benefits

Here’s what you get.

Full Time $50000 /Year
Benefits

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Contact Details

Unspecified Company Evanston, Illinois 00447943394147 LinkedIn
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